Refund Policy

1. Subscription payments

Platform subscription fees are billed in advance for the selected billing period (monthly or yearly). Payment instructions and methods available to you are shown during onboarding and in your admin billing area.

2. Free trials

When a free trial is offered, you will not be charged until the trial ends and you complete a paid subscription, unless otherwise stated at signup. Trial eligibility may be limited to one trial per business or email address.

3. Refund eligibility

Because the platform is a digital service delivered immediately upon activation, subscription fees are generally non-refundable once a billing period has started and the service has been used.

We may issue a refund or account credit at our discretion in cases such as duplicate charges, proven billing errors, or extended service outages caused by us.

4. Manual payment review

If you pay by manual transfer (bank, mobile wallet, etc.), access is granted after our team verifies payment. If payment cannot be verified or is rejected, no service will be activated and any amount sent may be returned subject to review.

5. Cancellations

You may cancel future renewals from your billing settings. Cancellation stops upcoming charges but does not automatically refund the current period unless a refund is approved under this policy.

6. Chargebacks

Please contact support before initiating a chargeback so we can investigate billing issues. Unresolved chargebacks may result in account suspension.

7. How to request a refund

Send a refund request through the contact form or support email with your account email, invoice number, payment reference, and reason for the request. We aim to respond within a reasonable business timeframe.